Bookings of all holiday accommodation whether made by telephone, e-mail, in person, in writing or over the internet are accepted by the Owner on the following terms. By making any Booking with us, you confirm that you accept these terms and conditions and agree to comply with and be bound by them.
These booking terms and conditions include a number of defined terms as follows:
• Booking: a legally binding reservation for use of the Property, with a specified start and end date.
• Contract of Hire: the legally binding contract between the Hirer and the Owner for the provision of the Property for the purposes of the Booking and related services.
• Force Majeure Event: means:
i. any event or circumstance not within a party’s reasonable control including, without limitation, acts of God, flood, drought, earthquake or other natural disaster; epidemic or pandemic (if so categorized by a national or international health organisation), terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations, nuclear, chemical or biological contamination or sonic boom, any law or any legally enforceable action taken by a government or public authority, which affects (directly or indirectly) the ability of the relevant party to perform a contractual obligation, collapse of buildings, fire, explosion or accident, or any labour or trade dispute, strikes, industrial action or lockouts and
ii. any binding legislation or law passed by the UK government or a UK public authority as a consequence of any of the events listed in i.
• Hirer: the person (“You”) making the Booking under these terms and conditions and by doing so entering into the Contract of Hire with the Owner.
• Owner: the owner of the Property which is the subject of the Contract of Hire.
• Property: the holiday accommodation made available (subject to these terms and conditions) to the Hirer for use for the purposes of the Booking.
- CONTRACT OF HIRE
The Contract of Hire is between the Hirer and the Owner of the property for which the Booking is made and shall be deemed to be made subject to these terms and conditions. The Booking is subject to these terms and conditions, which are governed by English law and the exclusive jurisdiction of the English courts. The Contract of Hire is effective only from the date and time that the Owner dispatches to the Hirer a written “Confirmation of Booking.” The Confirmation of Booking will show your booking details, the amount you have paid and the amount you still owe for the booking. As soon as you receive your Confirmation of Booking, you must check the details carefully. If anything is not correct, you should tell the Owner immediately. The Owner, acting reasonably, reserves the right to amend arrival (‘check in’) and departure (‘check out’) times so as to ensure the Property is ready for occupation, for example in response to a Force Majeure Event. So long as the Owner is acting reasonably, the Hirer will not be entitled to a refund in relation to a change in arrival or departure times.
For the avoidance of doubt, if the Owner pays the deposit and/or full balance into its bank account, it will not mean the Owner has accepted a booking unless the Owner has issued the Hirer with a written Confirmation of Booking. If you book with us online, we will acknowledge that we have received your booking and then send a separate written Confirmation of Booking by e-mail to the e-mail address you have provided. It is your responsibility to check your e-mails regularly and to let us know about any change to your e-mail address.
The contract is for the hire of the Property for holiday purposes only. The Owner does not accept Bookings from Hirers under 18 years of age and reserves the right to cancel a Booking made by anyone who is (or who the Owner reasonably believes to be) under 18 at the time the Booking was made. - INITIAL PAYMENT
Bookings will be reserved upon receipt by the Owner of the required deposit payment in cleared funds of thirty percent of the total Guest Price. If the Booking is made less than twelve weeks before the holiday commencement date, the full Guest Price will be required to be paid at the time the Booking is made. Deposits can be paid by debit card or credit card or BACS transfer. Cheques are not accepted. - BALANCE PAYMENT
The balance of the Guest Price will be due for payment twelve weeks before the holiday commencement date. On receipt of the full balance payment in cleared funds, advice on key collection arrangements and directions to the Property will be sent to the Hirer. The Owner reserves the right to cancel a Booking where full payment has not been received within 14 days after the due date. The deposit paid on the Booking is always non-returnable (subject to clause 16). - METHOD OF PAYMENT
There is no charge for Debit or Credit Card payments. - VALUE ADDED TAX
The Owner is not registered for the purposes of VAT. - CONFIRMATION OF BOOKING
Once the Owner has issued a written Confirmation of Booking, the Hirer is responsible for the Guest Price as shown on the Confirmation of Booking. Amendments to bookings, where applicable and accepted by the Owner, will be subject to an administration fee of £50 for each amendment. The Owner reserves the right to adjust prices quoted on its or its partner’s websites or on details to properties, due to errors or omissions. - BOOKING CANCELLATION
If you wish to cancel your Booking you must inform the Owner as soon as possible in writing (including by e-mail). The day the Owner receives your notice to cancel is the date on which the Owner will cancel your Booking. A cancellation is only effective if received and acknowledged by the Owner.
If the Owner is able to re-let all or part of the period booked, the Owner will, at their sole discretion, consider a refund, less any shortfall in cost of the re-let booking, less any partner booking fee (if applicable) and less a handling charge of £90. Further, even if the Owner is not able to re-let all or part of the period booked, the Owner may (depending on your reason for cancellation), at their sole discretion, refund you all money you have paid for your Booking less any partner booking fee (if applicable) and a handling charge of £90.
Please note that if you cancel your Booking you will remain liable for full payment, subject to your rights pursuant to clause 16.
We recommend that all guests consider taking out a travel insurance policy, which may provide cover in the event of a cancellation. - BOOKING FEE
The Owner does not charge a booking fee for any booking made directly. Bookings made via any booking partner may be subject to a booking fee. The booking fee may be non-refundable once the Booking has been confirmed, according to the policy of the booking partner. - PETS
Up to 2 pets are permitted per stay, only if their presence is notified to the Owner in advance of the stay.
Bookings that include pets are taken on the condition that all flea and worming treatments are up to date and the Owner reserves the right to ask for written evidence of such treatment. You, as pet owner, will be responsible for removing any evidence left by your pet and reimbursing the Owner for any damage caused. Please show consideration for guests visiting after you have gone home. No additional charges are made for pets as part of a Booking.
The Owner cannot accept responsibility or liability for any suffering, damages or losses which may occur as a result of animals being on the property or having been present on a previous booking. The Owner cannot guarantee and makes no warranty that the property will be free from pet hair. - AMENITIES
The use of accommodation and amenities is entirely at the Hirer’s risk and the Owner excludes all responsibility or liability for injury, or loss or damage to Hirer’ or visitors’ belongings.
Further, the Owner will not be liable to you, any member of your party or person visiting the Property during the period of your hire of it for any events outside the Owner’s reasonable control, such as the breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, building works at adjacent properties, damage resulting from exceptional weather conditions or other unforeseeable circumstances or any Force Majeure Events. Further, the Owner will not be liable to you for the withdrawal/removal of any facilities/amenities from/in the Property resulting from a Force Majeure Event.
Wi-Fi provision is subject to availability and network conditions. It may not be available 24 hours a day and is provided for pleasure not for business purposes.
If you are keeping an electric vehicle at the property, you must use manufacturer approved cables for charging any vehicle when at the property. The Owner reserves the right to:
i. charge additional fees if charging is, in the Owner’s opinion, excessive and/or
ii. refuse to allow electric vehicles to be charged if they do not think it is suitable/safe to do so.
Any damage to the electric system at the property through incorrect use, overload of the system or the use of a standard extension cable will be the responsibility of the Hirer. Should damage occur the costs of repair are the responsibility of the Hirer. - PARTY NUMBERS/COMPOSITION
It is your sole responsibility to ensure that no more than the maximum numbers of persons, as stated on the website, occupy the Property during your Booking. The Owner reserves the right to refuse admittance or to require you to ensure that some people leave the Property if they believe that you are in breach of this obligation. No refunds will be given if admittance has been refused for this reason.
By completing a Booking, the Hirer certifies that they are authorised to agree to these Booking Conditions on behalf of all members of the party, including any changes. The Hirer must be over 18 years at the time a Booking is made and be a member of the party occupying the Property. The Hirer agrees to take responsibility for the acts and omissions of all members of the party in relation to the Booking and the Property. The Owner reserves the right to refuse or revoke any bookings from parties that may in their opinion (and at their sole discretion) be unsuitable for the Property. - YOUR RESPONSIBILITIES
For the duration of your stay at the Property, you will be responsible for the Property and will be expected to take all reasonable care of it. The Property and all equipment and utensils must be left clean and tidy at the end of the hire period. If the Property is not left clean and tidy, any additional cleaning costs will be charged to the Hirer. Should there be any specific health or mobility difficulties which may affect a party member; these must be pointed out at the initial reservation stage so that the suitability of the Property can be assessed. The Property (including any car parking spaces) must be vacated by 09.30 am on the day of departure. - DAMAGE
All damages and breakages are the legal responsibility of the Hirer and should be reported immediately and before the end of the holiday. The reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of the Booking by you or other members of your party shall be payable on demand to the Owner who may also, at their discretion, refuse further bookings. The Owner has the right to enter the Property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). The Owner reserves the right to repossess the Property at any time where you or any member of your party has caused damage, and in such circumstances the Owner shall not be liable to make a refund of any remaining portion of the Guest Price. - ACCIDENTAL DAMAGE DEPOSIT
It is a requirement when booking to pay an Accidental Damage Deposit of £250.
The Accidental Damage Deposit is due with the balance of the Guest Price and it will be cashed on receipt and held by the Owner to be applied against the reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of the Booking by you or other members of your party. The balance of the Accidental Damage Deposit will be returned to the bank account specified on the booking form or to the credit card used for payment within 7 working days of the departure date. Where such costs exceed the Accidental Damage Deposit you agree to pay such excess to the Owner promptly and in any event within 14 days of being notified. - LITERATURE
The Owner takes every care to ensure the accuracy of the Property descriptions. All information on the Owner’s or its partners’ websites is given in good faith and is believed to be correct at the time of going to press, but the Owner cannot be held responsible for changes beyond their control, which may become known after publication of their literature. Please be aware that whilst the Property has an enclosed garden, the Owner cannot be held liable for any damage to pets, personnel, property or livestock should a Hirer’s pet escape from the property. - AVAILABILITY AND FORCE MAJEURE
The Contract of Hire is made on the understanding that the Property will be available for the dates stated. In the unlikely event that a Property is not available during the period of the Booking as a result of it being withdrawn from availability for holiday letting or a Force Majeure Event or if the Hirer cannot legally travel to the Property as a result of a Force Majeure Event, then either:
i. the Owner may be forced to cancel the Booking and you will be advised as early as possible or
ii. you must notify the owner as soon as possible as to the Force Majeure Event and its effects on your ability legally to travel to the Property.
In the event of such a cancellation, or in the unlikely event that the Owner is forced to cancel the Booking due to circumstances or events outside their reasonable control, the Hirer will have the choice of the following options:
i. to transfer the Booking to a later date free of any administration charges, subject to availability – the Hirer will have to pay any difference in price if the cost of the new booking is higher or be reimbursed the difference if the cost of the new booking is lower;
ii. to obtain a refund of the amount already paid for the Booking (after deducting any administrative charges that apply to a Booking, such as the booking fee).
The Hirer will have to contact the Owner in order to access these options.
The Hirer will not as a result have any further claims against the Owner. - COMPLAINT PROCEDURE
We aim to provide a high level of customer service and want all of our guests to be completely happy with their holiday. In the unlikely event that you have any issues with the accommodation, please contact us as soon as possible during your stay so that we can do our best to put it right.
If the Hirer wishes to make a complaint about anything connected with the hire of the Property, they should contact the Owner as soon as reasonably possible prior to departure. Compensation will not be considered for any complaints made after the hire has ended, or where the Hirer has denied the Owner the opportunity to investigate, address or remedy the issue during the Hirer’s stay.
The Owner cannot accept responsibility or liability for work taking place outside the boundary of the Property, or for noise or nuisance resulting from third party activity over which the Owner has no control. - DATA PROTECTION
The Owner will process your data in accordance with its Privacy Policy which can be found here and its Cookie Policy which can be found here. These policies form part of these terms and conditions so please take the time to read them.
The Privacy Policy also details your rights and how to contact the Owner in relation to any data protection queries.
At all times your data will be held securely and protected in line with the Owner’s obligations under UK data protection legislation. Your party names and contact details will only be shared with the Owner’s booking partners in order to allow the Owner to manage payments and your holiday and give you the best possible experience.
If you request that we pass on supplementary information that you wish to provide to our partners, for any reason, then we will do so. The Owner will securely hold that information on your behalf as part of your booking record unless you ask us to delete it. Any such information is provided at your sole request and discretion, and the Owner bears no responsibility for its accuracy or contents. - OUR LIABILITY
Other than in relation to any liability which it is not possible to exclude at law, the Owner’s liability for any claims arising out of or in relation to the Contract of Hire is limited to the amounts paid by the Hirer pursuant to the Contract of Hire. - LEGAL
Each of the paragraphs in these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
In the event of any dispute between parties it shall be referred to the jurisdiction of the English courts only and any actions shall be heard in the court for the area in which the property is situated.
These Booking Conditions supersede any previous issues.